30-Day Money Back Promise
NeutraFog is backed by our 30-Day Performance Promise where we pledge real results or your money back.
If you choose NeutraFog, you’re not just buying hardware. You’re buying a performance guarantee.
You’re also getting a partner who knows our device will work in your greenhouse. NeutraFog was built to address inefficiencies and optimize yields. And that means standing behind what we make. There’s a reason our customers love us!
How it works
Every NeutraFog device comes with a 30-day performance promise.
Here’s how it works:
- You install the system
- You run it in your real grow environment
- If it’s not performing as expected, we step in
Our team will work with you to:
- Optimize setup and configuration
- Dial in timing, coverage, and operation
- Make sure the system is being used correctly for your space
If, after working with us, the device still isn’t performing the way it should — we’ll make it right. That may include a replacement or a refund.
About Solutions & Consumables
Our solutions are consumable products, which means they can’t be returned once opened or used.
That said — we don’t leave you hanging.
If results aren’t what you expected, we’ll:
- Review how the solution is being applied
- Help adjust dosage, timing, or application method
- Make sure you’re using the right product for your crop and environment
Support always comes first. Performance questions are handled case-by-case, with the goal of getting real results — not pointing fingers.
Built Right. Backed Right.
All NeutraFog devices are built to professional standards and are covered against verified manufacturer defects.
If something doesn’t look right:
- Reach out to us
- Share your order number and a few details
- We’ll evaluate it quickly and fairly
If there’s a confirmed defect, we’ll determine the best path forward — repair, replacement, or refund.
What This Promise Doesn’t Cover
We believe in being clear and fair. This promise doesn’t apply to:
- Change-of-mind purchases
- Incorrect device selection without prior consultation
- Normal wear and tear
- Damage from misuse, improper setup, or unauthorized modifications
If you’re unsure which system is right for you — talk to us first. We’re happy to help you choose correctly before you buy.
Shipping & Delivery
Please inspect your order when it arrives. If something shows up damaged or incorrect, contact us right away and we’ll handle it fast.
Our Bottom Line
We win when NeutraFog works in the real world. That’s the standard we hold ourselves to — and the promise we make to every customer.
