Warranty
Product Warranty Details
Complete warranty terms and conditions
Limitations of Damages
In no event shall NeutraFog LLC/affiliated be liable for consequential damages for breach of this warranty.
Note: Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.
Warranty Coverage
NeutraFog LLC warrants the Covered Product to be free of all defects in material and workmanship from the date of purchase.
This warranty extends to the original buyer only and each successive buyer within the warranty period. Within the period of this warranty, NeutraFog LLC will repair or replace, free of charge, any part proving defective in material or workmanship.
All warranty repairs and service must be performed by an authorized NeutraFog LLC technician, or at an authorized NeutraFog LLC service facility.
Coverage Details:
All expenses related to replacing or repairing a defective part under this warranty shall be assumed by NeutraFog LLC except for the following expenses, which shall be assumed by the buyer:
- Shipping costs
Warranty Exclusions
This warranty does not apply to any costs, repairs, or services for the following:
- Service calls to correct the installation of the Covered Product, or to explain the usage of the product to the buyer
- Repairs necessitated by use other than normal use
- Damage resulting from misuse, abuse, accidents, alterations, or improper installation
- Corrective work necessitated by repairs made by anyone other than a NeutraFog LLC authorized service technician
How to Obtain Warranty Service
If, upon discovery of any defect, malfunction, or nonconformity in the Covered Product, the buyer may choose one of the following options for obtaining warranty service and repairs:
Option A: Direct Service
The buyer should carefully pack the Covered Product, preferably in the original packing materials, and deliver it, together with a copy of the original purchase receipt and a description of the problem, to:
NeutraFog LLC Service Center
15300 Valley View Avenue, Unit E14
La Mirada, California 90638
15300 Valley View Avenue, Unit E14
La Mirada, California 90638
If the buyer sends the product by U.S. mail, we recommend that the buyer insure it and send it return receipt requested. We accept no liability for products lost or misplaced in shipment.
Option B: Return to Retail Seller
The buyer may return the Covered Product to the retail seller who will do one of the following:
- Service or repair the Covered Product to conform to the applicable warranty
- Direct the buyer to a reasonably close independent repair or service facility
- Replace the Covered Product with goods that are identical or reasonably equivalent to the warranted goods
- Refund to the buyer the original purchase price less the amount directly attributable to use by the buyer prior to the discovery of the nonconformity
Customer Details & Notice to Buyers
This will facilitate any warranty repairs or service if needed. It is not required that the buyer send in this registration card for this warranty to be effective.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. You have the right to bring any action at law or equity to resolve disputes concerning or to enforce the provisions of this warranty.
Warranty Support
For warranty service inquiries, please contact our support team.
Contact Warranty Support