Policy
Refund & Warranty Policy
Effective January 1, 2026
We stand behind our equipment — and we stand with our customers. NeutraFog systems are professional-grade tools designed to perform in real grow environments. If something isn't working as expected, we don't disappear. We help you dial it in.
30-Day Performance Promise (Devices Only)
All NeutraFog devices are covered by our 30-Day Performance Promise.
If your device doesn't perform as intended:
- Our team will work with you to optimize setup and operation.
- If performance issues persist after support review, we'll make it right — including a refund or replacement where appropriate.
Note: This promise applies to devices only. Consumable solutions are excluded once used.
Solutions & Consumables
NeutraFog solutions are consumable products and cannot be returned once opened or used.
That said — if results aren't what you expected, we don't leave you hanging. Our team will:
- Review your application
- Help adjust dosage, timing, or setup
- Ensure you're using the correct solution for your environment
Performance issues tied to product use are handled case-by-case, with support as the first line of resolution.
Warranty & Manufacturer Defects
All devices are covered against verified manufacturer defects.
If you believe your unit has a defect:
- Email support@neutrafog.com
- Include your order number and photos/videos if possible
If a defect is confirmed, we'll determine the best resolution — repair, replacement, or refund — consistent with applicable law.
What's Not Covered
- Change of mind or buyer's remorse
- Incorrect device selection for your application
- Normal wear and tear
- Damage from misuse, improper setup, or unauthorized modification
Shipping Issues & Damage
Inspect your order upon delivery. If anything arrives damaged or incorrect, contact us immediately so we can resolve it fast.
Returns Prior to January 1, 2026
Orders placed before January 1, 2026 follow the return policy in effect at the time of purchase. Contact support and we'll confirm details.
Discounted Items & Restocking Fee
Discounted Items: All sales are final unless stated otherwise.
If a return is approved for an eligible item, a 20% restocking fee will be applied.
Refunds will be issued to the original card on file. Please allow time for processing — typically 5-10 business days depending on your financial institution.
Questions or Support
We're here to help — before and after purchase.
Contact Support